Return Policy
Last Updated: November 3, 2022

Order Cancellations

Orders that you submit online are processed immediately. Please send an email to [email protected] if you would like to cancel an order prior to receiving the merchandise. Depending on your timing, you may need to wait to receive the order and return it as set out below.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

How to Return & Return Shipping

To initiate a return, please email us at [email protected] and also indicate whether you would like us to send you a return shipping label. You must include a copy of the original invoice with your return.

All returned merchandise should be sent to us at Portrayal Press LLC, PO Box 944, Branchville, NJ 07826.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping that we obtain on your behalf will be deducted from your refund.

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide to you, as applicable and within 14 business days, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.